These Terms & Conditions ("Terms") govern your use of our website and services, including online flower delivery throughout Enfield Wash and the surrounding areas. Please read these Terms carefully before placing an order. By placing an order with Florist Enfield Wash, you agree to be bound by these Terms. If you do not agree to these Terms, please do not place an order or use our site.
Florist Enfield Wash is an independent local florist offering online ordering and delivery of fresh flowers, floral arrangements, and related gifts across Enfield Wash and neighbouring areas. These Terms & Conditions apply to all orders and interactions made via our online platform or website. References to "we", "us" or "our" refer to Florist Enfield Wash.
Our flower delivery service is primarily intended for customers and delivery addresses within Enfield Wash and its surrounding areas. By placing an order for delivery, you confirm that the recipient's address falls within our stated delivery zones. Orders for delivery outside this region may be subject to cancellation or additional fees at our discretion. Please refer to our website for an up-to-date list of areas we serve.
To place an order for flower delivery in Enfield Wash or surrounding areas, please follow the instructions on our website:
It is your responsibility to ensure that all order details are complete and accurate. Any errors in the delivery address or recipient information may result in delayed or failed delivery, for which we cannot accept liability.
Payment for online flower orders must be made in full at the time of purchase via our secure checkout. We accept various major debit and credit cards and may offer additional payment options. Prices for all products and delivery services are clearly listed on our website. All prices are displayed in pounds sterling (GBP) and include VAT where applicable. Your order will not be processed until payment has been received in full.
We use reputable third-party payment processing services to ensure payment security. We do not store your full payment card details on our servers. If your payment is declined or fails, your order will not be confirmed, and you should contact your bank or payment provider for assistance.
We understand that circumstances can change and will do our best to accommodate requests for order cancellations or amendments before dispatch.
Refunds for eligible cancellations will be processed to the original payment method within a reasonable period after confirmation.
We strive to deliver flowers in perfect condition on the requested date. Delivery times cannot be guaranteed, but we aim to fulfil all deliveries during standard business hours unless otherwise specified. Factors such as bad weather, vehicle issues, or recipient unavailability may force delivery adjustments.
Due to seasonal availability or supply issues, it may occasionally be necessary to substitute individual flower varieties or products in your chosen arrangement. In such cases, we will use flowers of equal or greater value while endeavouring to maintain the overall style, colour scheme and impact of your selection. We reserve the right to make appropriate substitutions without notice if necessary for timely delivery.
By placing an order for online flower delivery in Enfield Wash or surrounding areas, you agree to:
Our liability in connection with any products ordered through our website is strictly limited to the purchase price of the relevant products. We are not liable for indirect or consequential losses, including any loss of profit, business, or goodwill, or for any delay or non-performance of our obligations resulting from causes beyond our reasonable control (including but not limited to acts of God, natural disasters, strikes, accidents or transport failures).
We do not accept responsibility for:
Nothing in these Terms affects your rights as a consumer under English law or limits our liability for personal injury or death caused by our negligence, or for fraudulent misrepresentation.
We want all our customers across Enfield Wash and the surrounding areas to be delighted with their flowers. Due to the perishable nature of our products, returns are generally not possible. If you are dissatisfied with your order (e.g. damaged flowers, incorrect items), please notify us as soon as possible, ideally within 24 hours of delivery, including photographic evidence where applicable. We will review your complaint and may, at our discretion, offer a replacement, partial refund, or other appropriate remedy.
Some floral gifts (such as those containing alcohol) are subject to age restrictions. By ordering such products, you confirm that you are at least 18 years old. We reserve the right to refuse delivery of restricted items if age cannot be verified at the point of delivery.
All content on our website, including images, designs, logos, and product descriptions, are the property of Florist Enfield Wash or our content partners. Use or reproduction of any content for commercial purposes without our express written consent is prohibited.
Your privacy is important to us. We process your personal data in accordance with current UK data protection laws and our posted Privacy Policy. Information provided during the order process is used solely to fulfil your flower delivery order and customer service requests. We do not sell or rent your information to third parties for marketing purposes.
These Terms & Conditions and any disputes arising from them or your use of our services are governed by and interpreted under the laws of England and Wales. By ordering with Florist Enfield Wash, you consent to the exclusive jurisdiction of the English courts.
We reserve the right to update these Terms & Conditions from time to time. Any changes will be posted on our website and become effective immediately. It is your responsibility to review the Terms before placing future orders.
These Terms & Conditions constitute the entire agreement between you and Florist Enfield Wash regarding your online use and orders for flower delivery in Enfield Wash or surrounding areas. No other statements, promises, or representations (written or oral) shall have any binding effect unless incorporated into these Terms or expressly agreed in writing by us.
If you have any questions regarding these Terms & Conditions or our online flower delivery service, please refer to our website for the best way to get in touch. We are committed to providing a vibrant and reliable florist service to all customers throughout Enfield Wash and the neighbouring areas.
These Terms & Conditions last updated: June 2024
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is 517 Hertford Rd, Enfield, EN3 5UA.
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Enfield Wash, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Enfield Wash.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
